Business support
Bitdefender Support for Business
Our technicians are here to answer any question and resolve any technical issue with GravityZone, in Thai and English. Open a support request below and the case lands with the business team, not a general inbox.
Business support at a glance
- [email protected]
- Call centre
- +66 (0)22 333 555
- Hours
- Mon to Sun, 8:00 - 21:00
- Languages
- Thai and English
What to expect
How a business support request is handled
Acknowledged immediately
You get a confirmation email with everything you sent, so there is a record of the case from the first minute.
A GravityZone technician replies
Business requests are routed to the GravityZone support team, not the home-product queue. Reply to their email to keep the whole thread in one place.
Severity sets the pace
Tell us whether protection is down, degraded, or you have a question. Outages are picked up first; everything else is answered within one business day.
Remote session when it helps
For console or agent problems the technician can offer a remote session rather than a long email exchange.
Support request
Open a business support request
The more you tell us up front - product, licence, what changed and when - the fewer questions we need to ask before we can fix it.
Business support inbox
- Email: [email protected]
Attach screenshots, logs or the GravityZone support tool output to your email.
Call centre
- Telephone: +66 (0)22 333 555
- Hours: Monday to Sunday, 8:00 - 21:00
Open every day, including public holidays
Licensing and renewals
- Telephone: +66 (0)2 108 1234 ext. 2
- Email: [email protected]
- Hours: Monday to Friday, 8:30 - 17:30
Quotes, seat changes, volume pricing
Before you write
What makes a support request fast to resolve
Also useful
Solve it yourself, or start something new
Looking for home user support?
Total Security, Internet Security, Antivirus Plus, Mobile Security and VPN have their own support page.