GravityZone Platform
Bitdefender MDR puts a staffed Security Operations Center behind your endpoints - analysts who investigate, decide and act on your behalf, 24 hours a day, rather than sending you alerts to work through.
30 minutes
To a human on the phone
For a security account manager to call your emergency contact once the SOC acts on an incident
$100,000
Breach warranty included
covering ransomware response expenses, at no extra cost
What the service does
Access to security technology has never been the barrier. Hiring, training and keeping the people to run it is.
A staffed SOC in your timezone, and in every other one
A global network of Security Operations Centers covers you around the world and around the clock. If a security incident occurs the SOC takes action first and tells you second, which is the part that decides whether an out-of-hours intrusion becomes a breach.
30 min
To a call from your security account manager
How the service runs
The same four stages run continuously. Prevention keeps the analysts free to work on what actually got through.
Bitdefender technology hardens systems and blocks attacks across endpoint, network and cloud, so analyst time goes to advanced attacks rather than commodity malware.
Windows, Linux and macOS
Host and network telemetry is collected continuously and combined with security analytics, proactive hunting and anomaly detection, augmented with Bitdefender Global Threat Intelligence.
Shaped by your threat profile
Response actions are tailored to your environment to contain the incident while managing business interruption risk, with pre-approved actions cutting attacker dwell time.
Flash reports while it is live
Monthly strategic reports show the value of the service, real-time dashboards show current posture, and postmortem reports give you what you need to measure business impact.
Monthly and per incident
Two service levels
Both levels are the same staffed SOC running the same platform. MDR PLUS adds the intelligence, onboarding and named-contact layer that larger or higher-risk organisations tend to need. Every capability below is listed, with nothing hidden behind a tab.
15 capabilities across both service levels
| Capability | Bitdefender MDRthe core service | MDR PLUSadds intelligence and a named team |
|---|---|---|
| 1The managed service7 capabilitiesEverything both levels include - the staffed SOC and the platform it runs on. | ||
| Included in Bitdefender MDR | Included in MDR PLUS | |
| Included in Bitdefender MDR | Included in MDR PLUS | |
| Included in Bitdefender MDR | Included in MDR PLUS | |
| Included in Bitdefender MDR | Included in MDR PLUS | |
| Included in Bitdefender MDR | Included in MDR PLUS | |
| Included in Bitdefender MDR | Included in MDR PLUS | |
| Included in Bitdefender MDR | Included in MDR PLUS | |
| 2Named team and onboarding2 capabilitiesA person who knows your environment, rather than whoever is on shift. | ||
| Not included in Bitdefender MDR | Included in MDR PLUS | |
| Not included in Bitdefender MDR | Included in MDR PLUS | |
| 3Intelligence and exposure4 capabilitiesWatching for what is happening about you, outside your own network. | ||
| Not included in Bitdefender MDR | Included in MDR PLUS | |
| Not included in Bitdefender MDR | Included in MDR PLUS | |
| Not included in Bitdefender MDR | Included in MDR PLUS | |
| Not included in Bitdefender MDR | Included in MDR PLUS | |
| 4Tailoring and extended telemetry2 capabilitiesTuning the service to your environment, and widening what it can see. | ||
| Not included in Bitdefender MDR | Included in MDR PLUS | |
| Not included in Bitdefender MDR | Included in MDR PLUS | |
The SOC behind it
The questions worth asking any managed service provider, answered before you ask them.
North America (US-TX)
Europe (Romania)
Asia-Pacific (Singapore)
Panama shifts
Follow the sun
In-region during your working hours
Seamless handover between regions
GCIH
GCFA
CTI
CISSP
Cloud
Forensics
GravityZone Business Security Enterprise
Windows
Linux
macOS
285
Analysts, researchers and threat hunters across the SOC team
40+
SANS certifications held across the analyst team
100+ years
Combined experience in cyber intelligence from government agencies
Bought through us as your local Bitdefender reseller. We quote in Thai baht and handle the contract and renewal locally.
Why Bitdefender MDR
Many MDR vendors automate monitoring and detection, then aggregate alerts and send them to you - which leaves the evaluation, the judgement and the work with your team. Bitdefender MDR manages the whole alert lifecycle, analysing thousands of alerts down to a handful of responses and recommendations.
When an attacker gets past the technology, analysts assess the incident and act to contain it. Pre-approved actions let them move proactively when time is critical, and a human stays in the response loop rather than a rule firing on its own.
The service includes the GravityZone platform rather than bolting a SOC onto whatever you already run - a Leader in The Forrester Wave for endpoint security, a Visionary in the Gartner Magic Quadrant, and consistently first in MITRE, AV-TEST and AV-Comparatives testing. One vendor owns the whole stack.
Bitdefender MDR carries a cybersecurity breach warranty covering up to $100,000 of response expenses in a ransomware event, at no additional cost. It is a statement about how much confidence the provider has in the service.
We are pleased to choose Bitdefender as our cybersecurity provider and trusted partner, with whom we share common values of relentless teamwork and excellence. Cybercrime risks are a reality for all businesses including professional sports. Having a cybersecurity pioneer with a solid reputation like Bitdefender in our corner to help prevent, detect, and respond to threats as they arise, gives us peace of mind to focus more on our season.
Independent evaluations
The first card evaluates the managed service itself. The other two evaluate the GravityZone platform that MDR includes.
2024 MITRE Engenuity ATT&CK Evaluations for Managed Services: Bitdefender led participants on actionability while producing the least noise - the two things that decide whether a managed service saves your team time or costs it.
Read the datasheet
The GravityZone platform MDR runs on is positioned as a Visionary in the 2026 Gartner Magic Quadrant for Endpoint Protection Platforms.
AV-Comparatives 2025 Endpoint Prevention and Response Test: the platform achieved top breach prevention and the lowest total cost of ownership, and was the only product to block 100 percent of attacks in the first stage.
Where MDR fits
MDR is the same detection and response technology as the products below, with Bitdefender's analysts operating it. Which one is right depends on whether you have the people, not on the size of the estate.
Not sure whether to buy the tool or the service? Tell us how many endpoints you run and who covers them at 2am, and we will work it through with you.
Read the detail
The service in full: what the SOC does, what is included at each level, and what you are expected to provide.
The terms of the $100,000 ransomware response warranty - what it covers, what triggers it and what it requires of you.
How the managed service scored in Round 2, and how to read the actionability and noise measures the evaluation reports.
Every document above is hosted by us. Where Bitdefender gates a report behind a form on their own site, we do not link out to it.
Questions
Tell us how many endpoints you run, what protects them today and who is on call at 2am, and we will scope MDR or MDR PLUS with you. Prices are for the service and licences only and do not include implementation services.
