GravityZone Platform

Attackers work around the clock. So does our SOC

Bitdefender MDR puts a staffed Security Operations Center behind your endpoints - analysts who investigate, decide and act on your behalf, 24 hours a day, rather than sending you alerts to work through.

  • 30 minutes

    To a human on the phone

    For a security account manager to call your emergency contact once the SOC acts on an incident

  • $100,000

    Breach warranty included

    covering ransomware response expenses, at no extra cost

0Analysts in the global SOCanalysts, researchers and threat hunters, on shift around the clock
0x7Nights and weekends coveredso your own team does not have to carry the out-of-hours shift
#1MITRE managed services 2024highest scored actionability with the least noise, in the ATT&CK Evaluations for Managed Services

What the service does

Addressing the security need you cannot hire your way out of

Access to security technology has never been the barrier. Hiring, training and keeping the people to run it is.

24x7 Security Coverage

A staffed SOC in your timezone, and in every other one

A global network of Security Operations Centers covers you around the world and around the clock. If a security incident occurs the SOC takes action first and tells you second, which is the part that decides whether an out-of-hours intrusion becomes a breach.

30 min

To a call from your security account manager

The SOC acts, then contacts you
Response is not held up waiting for someone on your side to wake up and approve it.
A named account manager calls your emergency contact
Within 30 minutes, and stays in contact throughout the incident rather than emailing a ticket.

How the service runs

Prevent, detect, respond, report

The same four stages run continuously. Prevention keeps the analysts free to work on what actually got through.

  1. 1

    Prevent

    Bitdefender technology hardens systems and blocks attacks across endpoint, network and cloud, so analyst time goes to advanced attacks rather than commodity malware.

    Windows, Linux and macOS

  2. 2

    Detect

    Host and network telemetry is collected continuously and combined with security analytics, proactive hunting and anomaly detection, augmented with Bitdefender Global Threat Intelligence.

    Shaped by your threat profile

  3. 3

    Respond

    Response actions are tailored to your environment to contain the incident while managing business interruption risk, with pre-approved actions cutting attacker dwell time.

    Flash reports while it is live

  4. 4

    Report

    Monthly strategic reports show the value of the service, real-time dashboards show current posture, and postmortem reports give you what you need to measure business impact.

    Monthly and per incident

Two service levels

What MDR and MDR PLUS each cover

Both levels are the same staffed SOC running the same platform. MDR PLUS adds the intelligence, onboarding and named-contact layer that larger or higher-risk organisations tend to need. Every capability below is listed, with nothing hidden behind a tab.

15 capabilities across both service levels

What MDR and MDR PLUS each cover
CapabilityBitdefender MDRthe core serviceMDR PLUSadds intelligence and a named team
1The managed service7 capabilitiesEverything both levels include - the staffed SOC and the platform it runs on.
Included in Bitdefender MDRIncluded in MDR PLUS
Included in Bitdefender MDRIncluded in MDR PLUS
Included in Bitdefender MDRIncluded in MDR PLUS
Included in Bitdefender MDRIncluded in MDR PLUS
Included in Bitdefender MDRIncluded in MDR PLUS
Included in Bitdefender MDRIncluded in MDR PLUS
Included in Bitdefender MDRIncluded in MDR PLUS
2Named team and onboarding2 capabilitiesA person who knows your environment, rather than whoever is on shift.
Not included in Bitdefender MDRIncluded in MDR PLUS
Not included in Bitdefender MDRIncluded in MDR PLUS
3Intelligence and exposure4 capabilitiesWatching for what is happening about you, outside your own network.
Not included in Bitdefender MDRIncluded in MDR PLUS
Not included in Bitdefender MDRIncluded in MDR PLUS
Not included in Bitdefender MDRIncluded in MDR PLUS
Not included in Bitdefender MDRIncluded in MDR PLUS
4Tailoring and extended telemetry2 capabilitiesTuning the service to your environment, and widening what it can see.
Not included in Bitdefender MDRIncluded in MDR PLUS
Not included in Bitdefender MDRIncluded in MDR PLUS

The SOC behind it

Who is watching, from where, with what training

The questions worth asking any managed service provider, answered before you ask them.

Security Operations Centers

North America (US-TX)

Europe (Romania)

Asia-Pacific (Singapore)

Coverage model

Panama shifts

Follow the sun

In-region during your working hours

Seamless handover between regions

Analyst certifications

GCIH

GCFA

CTI

CISSP

Cloud

Forensics

Platform included

GravityZone Business Security Enterprise

Operating systems covered

Windows

Linux

macOS

285

Analysts, researchers and threat hunters across the SOC team

40+

SANS certifications held across the analyst team

100+ years

Combined experience in cyber intelligence from government agencies

Bought through us as your local Bitdefender reseller. We quote in Thai baht and handle the contract and renewal locally.

Why Bitdefender MDR

What separates this from an alert feed

Analysis, not alerts

Many MDR vendors automate monitoring and detection, then aggregate alerts and send them to you - which leaves the evaluation, the judgement and the work with your team. Bitdefender MDR manages the whole alert lifecycle, analysing thousands of alerts down to a handful of responses and recommendations.

Quick, decisive response

When an attacker gets past the technology, analysts assess the incident and act to contain it. Pre-approved actions let them move proactively when time is critical, and a human stays in the response loop rather than a rule firing on its own.

Best-in-class security platform

The service includes the GravityZone platform rather than bolting a SOC onto whatever you already run - a Leader in The Forrester Wave for endpoint security, a Visionary in the Gartner Magic Quadrant, and consistently first in MITRE, AV-TEST and AV-Comparatives testing. One vendor owns the whole stack.

A breach warranty, included

Bitdefender MDR carries a cybersecurity breach warranty covering up to $100,000 of response expenses in a ransomware event, at no additional cost. It is a statement about how much confidence the provider has in the service.

In production
We are pleased to choose Bitdefender as our cybersecurity provider and trusted partner, with whom we share common values of relentless teamwork and excellence. Cybercrime risks are a reality for all businesses including professional sports. Having a cybersecurity pioneer with a solid reputation like Bitdefender in our corner to help prevent, detect, and respond to threats as they arise, gives us peace of mind to focus more on our season.
Joe Loomis, Senior VP of Finance, Technology and Culinary Operations, Spurs Sports and Entertainment
Basketball hoop at a San Antonio Spurs home game with Bitdefender courtside signage

Independent evaluations

Judged on the service, and on the platform underneath it

The first card evaluates the managed service itself. The other two evaluate the GravityZone platform that MDR includes.

MITRE Engenuity ATT&CK Evaluations 2024 badge

Highest actionability, least noise

2024 MITRE Engenuity ATT&CK Evaluations for Managed Services: Bitdefender led participants on actionability while producing the least noise - the two things that decide whether a managed service saves your team time or costs it.

Read the datasheet
Gartner Magic Quadrant for Endpoint Protection, May 2026, showing Bitdefender in the Visionaries quadrant

Visionary 2026, the platform

The GravityZone platform MDR runs on is positioned as a Visionary in the 2026 Gartner Magic Quadrant for Endpoint Protection Platforms.

AV-Comparatives 2025 Endpoint Prevention and Response test result for Bitdefender

Top protection, lowest TCO

AV-Comparatives 2025 Endpoint Prevention and Response Test: the platform achieved top breach prevention and the lowest total cost of ownership, and was the only product to block 100 percent of attacks in the first stage.

Where MDR fits

Run it yourself, or have it run for you

MDR is the same detection and response technology as the products below, with Bitdefender's analysts operating it. Which one is right depends on whether you have the people, not on the size of the estate.

Not sure whether to buy the tool or the service? Tell us how many endpoints you run and who covers them at 2am, and we will work it through with you.

Questions

MDR, answered

Find out what covering your estate would cost

Tell us how many endpoints you run, what protects them today and who is on call at 2am, and we will scope MDR or MDR PLUS with you. Prices are for the service and licences only and do not include implementation services.